O’Hare · Midway · Chicago & beyond
O’Hare & Midway taxi FAQs.
Answers before you ride.
Plan your O’Hare or Midway transfer with confidence. Find pickup instructions, flat-rate details, car seat options and help when plans change.
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71 questions · All topics
Booking your ride
Reservations, early departures and getting in touch.
How do I book a taxi to O’Hare or Midway Airport?
Book online or through the O’Hare Airport Taxi app. Enter your pickup and destination, travel date, time, passenger count, luggage and any car seats. For an airport arrival, include your airline and flight number. You can also call during office hours, text dispatch or message us on WhatsApp.
How far in advance should I reserve an airport taxi?
Reserve at least 8 hours ahead for the advance-booking flat-rate conditions. Shorter-notice requests depend on availability and may have additional fees. Book earlier for car seats, larger vehicles, holidays and long-distance trips. Check the final price and confirmation before relying on a last-minute ride.
Can I book a taxi for a 4 AM pickup or a late-night flight?
Yes. Airport transportation and online booking are available 24/7. Reserve ahead for early-morning departures and late-night arrivals. Rides scheduled between 10:00 PM and 4:45 AM include a late-night fee. Advance payment is preferred for these rides; an unpaid reservation is not automatically canceled under our published rate policy.
Is your phone office open 24 hours?
Our rides and online booking operate 24/7, but telephone office hours are different. For new bookings, call Monday–Friday 7 AM–9 PM, Saturday 8 AM–7 PM, or Sunday 10 AM–8 PM, Chicago local time. You can book online or through the app at any time.
Is a last-minute booking request automatically confirmed?
Do not assume a request is confirmed until you receive confirmation. Our late-night reservation page states that requests made with less than 8 hours’ notice may remain pending while driver availability is checked. Review your reservation status, especially for a pickup before the office opens.
Can I reserve my airport ride and return pickup together?
Yes. You can arrange both legs in advance. Include the outbound pickup details and the return flight number, date and airport. Review each leg’s pickup information and quoted price so the return reservation matches your flight.
Can I book and pay for a family member, student or business guest?
Yes. Enter the actual passenger’s name and mobile number so they receive pickup messages. Parents can book and prepay a student’s airport transfer, and businesses can arrange rides for guests. Include the passenger’s flight details and any luggage or car seat needs.
Do I need an account or app to book?
No account is required to book through our website. Our mobile app is an additional way to reserve and track a ride. After booking, check your email for the Price Summary and your reservation details.
Can I arrange my airport taxi in Spanish?
Yes. We offer support in English and Spanish. Call (331) 308-5706 during office hours, text (708) 270-0307, or use WhatsApp at (331) 245-6828. Include your travel date, pickup location, destination and number of passengers.
When will I receive my driver’s details?
Check the messages and reservation link sent to your passenger mobile number. Our booking page describes pickup reminders and notifications when the driver is on the way and has arrived. Use the reservation link or app to view available driver information and tracking. Contact us if you cannot find your assignment before pickup.
Prices & payments
Flat rates, extras and how to pay.
How much does a taxi to O’Hare Airport cost?
Your quote depends on the pickup and drop-off locations, vehicle type and requested extras. Enter your exact trip details in our booking system to see the price for your ride. Published city rates are useful starting points; confirm the total with your travel time, vehicle and car seats before booking.
Is your airport taxi price flat-rate or metered?
O’Hare Airport Taxi LLC offers flat-rate airport transportation based on the route and selected vehicle. You receive a quote before the ride rather than paying a running meter. Advance-booking conditions apply, and optional services or a changed trip can affect the total.
What extra fees can apply to my airport taxi?
Car seats cost $10 each and must be reserved. Late-night rides between 10:00 PM and 4:45 AM include a fee, and holiday fees may apply. A different vehicle, extra stop, waiting time or short-notice booking can affect the quote. Check the final total and payment-method charges before confirming.
Do you use surge pricing during rush hour or holidays?
We quote flat rates rather than using a live rideshare demand meter. However, a flat rate does not mean every trip has the same price: holiday and late-night fees can apply, and short-notice requests have separate conditions. Any severe-weather price adjustment must be communicated before you decide to proceed.
Is the fare per person or per vehicle?
The fare is for the selected vehicle and trip, not a separate ticket for each passenger. Adding people may require a larger vehicle, which changes the quote. Include all adults and children, along with your luggage and car seats, when choosing the vehicle.
Can I pay with cash, card or Zelle?
Yes. Cash, credit cards, debit cards and Zelle are listed payment options. You can pay online through the Price Summary or pay the driver for eligible reservations. Contact the office about Cash App, Venmo or corporate billing and check any payment conditions for your trip.
Is there a credit or debit card processing fee?
Our airport pickup and black car pages currently list a 5% card processing fee. Review the payment total before completing payment. Ask the office or driver about paying by cash or Zelle and use only the company’s verified payment instructions.
Do I have to prepay my airport taxi?
You can prepay through the Price Summary or pay the driver for eligible trips. For late-night airport rides, our rate policy says advance payment is preferred and reservations are not automatically canceled for lack of prepayment. Stadium and arena pickups have a separate prepayment requirement.
Is a tip required?
Gratuity is discretionary. Our booking page may show a tip prompt, but that prompt does not mean payment is required at that stage. Review the Price Summary to see the total and any tip you choose to add.
Are tolls and airport fees included in the quote?
Review your trip’s Price Summary for the full quoted total. Some route pages specifically include tolls, such as the UW–Madison airport transfer. Our rate policy says requests with less than 8 hours’ notice may have additional charges, including tolls or airport fees. Ask for clarification before confirming if an item is unclear.
Airport pickups
O’Hare, Midway, flight tracking and meeting your driver.
Where do I meet my reserved taxi at O’Hare Terminals 1, 2 or 3?
For O’Hare Terminals 1, 2 and 3, our booking instructions specify the lower-level middle lane used by limo services. Collect your luggage, then send your driver your terminal and vestibule number. Follow your driver’s current instructions and airport staff directions if a meeting point changes.
Can you pick me up at O’Hare Terminal 5?
Yes. Our published Terminal 5 meeting points are lower-level doors 5D or 5E. The O’Hare pickup page specifies the inner, first lane. Finish baggage claim and customs, then tell your driver you are ready and confirm your door before going to the pickup point.
Where do I meet my driver at Midway Airport?
Our booking page lists lower-level doors 1 or 2 for Midway pickups. After collecting your bags, contact your assigned driver to confirm the exact meeting door and lane. Follow the driver’s current message and airport staff directions, since pickup access can change.
Should I contact my driver after landing?
Yes—reply to your driver when you have your luggage and are ready to leave. Send your terminal and door or vestibule number. Flight tracking tells the driver when the plane arrives, but it does not tell them when you have finished baggage claim or customs.
What happens if my flight is delayed or arrives early?
We monitor the flight number provided with your reservation and coordinate pickup around the actual arrival. Keep your phone available for driver messages. If your airline changes the flight number, reroutes you or moves you to another airport, send the new details so your reservation can be updated.
What if baggage claim or customs takes longer than expected?
Message your driver with an update and let them know when you are ready to leave. International arrivals can take longer than the landing time alone suggests. Confirm any airport waiting conditions for your reservation; the 10-minute courtesy wait for non-airport pickups does not apply to airport arrivals.
How long does it take for the driver to reach the O’Hare pickup lane?
Our O’Hare pickup page estimates about 5–10 minutes after you tell the driver you are ready with your bags and provide the vestibule number. This is an estimate, not a guaranteed arrival time. Airport traffic, terminal access and staff directions can make it longer.
How can I contact my driver without a US phone plan?
Use airport Wi-Fi to contact us through WhatsApp at +1 (331) 245-6828. Save your booking details before travel and tell us how to reach you. Internet access supports WhatsApp; ordinary SMS may still require service from your mobile carrier.
How do I know I am getting into the right vehicle?
Match the driver and vehicle details in your reservation messages before entering the car. Use the official reservation link, app or company contact numbers if anything does not match. Do not assume that someone approaching you inside the airport is your assigned driver.
Can I book a private transfer between O’Hare and Midway?
Yes. Enter O’Hare as the pickup and Midway as the destination, or the reverse. Share both flight details and allow time for baggage claim, the road journey, check-in and security at the next airport. Traffic varies, so a road transfer cannot guarantee that you will make a tight connection.
How early should my taxi get me to the airport?
Our published planning guideline is to arrive about 2 hours before a domestic departure and 3 hours before an international departure. Add the road journey and extra time for traffic or weather when choosing pickup. Check your airline’s check-in and baggage deadlines for your flight.
Should I book an airport taxi or use Uber or Lyft?
Compare the full price, pickup location, passenger and luggage capacity, and any child-seat needs for the same trip. Our service offers advance reservations, route-based flat quotes, flight tracking and car seats by request. Rideshare options and prices vary; we do not promise to be cheaper than every alternative.
Vehicles & car seats
The right space for your passengers, children and luggage.
Room for your family. A seat for your child.
Tell us your passenger count, luggage and children’s ages when booking. Child seats are $10 each by reservation; confirm the vehicle configuration for your trip.
Explore car seat options
Can I book an O’Hare or Midway taxi with a child car seat?
Yes. Rear-facing infant seats, forward-facing child seats and boosters are available by reservation, at $10 per seat. Request the seat type and quantity when booking, and provide each child’s age, weight and height. Reserve ahead so the team can confirm the seats and vehicle for your family.
Can I request two car seats or a car seat and a booster?
Tell us the number and type of seats you need when booking. Each requested seat costs $10 and takes up passenger space. Include all travelers and luggage so the team can confirm a suitable vehicle and seat availability before the trip.
Can I bring my own car seat?
Yes. Let us know you will bring your own seat when you book, and include the child in your passenger count. Tell us about strollers and extra luggage as well so the vehicle can accommodate your group and equipment.
What vehicles can I reserve for an airport transfer?
Options include standard sedans, mid-size SUVs, 6- and 7-passenger minivans, executive sedans and black full-size SUVs. Choose according to your passengers, bags and car seats. Vehicle categories and seating configurations depend on availability; confirm special requirements before travel.
How many people and bags fit in a sedan or mid-size SUV?
The rate page lists a standard sedan for up to 3 passengers and 2 standard suitcases, and a mid-size SUV for up to 4 passengers and 4 standard suitcases. Bag dimensions and child seats can reduce usable space. Give us your full luggage details before selecting a vehicle.
Can a minivan take 6 or 7 passengers to the airport?
We offer 6- and 7-passenger minivan categories. The rate page lists up to 6 standard suitcases, depending on seating configuration. Passenger and luggage maximums are not a promise that every combination will fit. Confirm all bags, strollers and child seats before booking for a full group.
Can I bring a stroller, golf clubs or oversized luggage?
Tell us about oversized items when booking, including the approximate size and quantity. SUVs or minivans may offer more room, but capacity depends on passengers and the actual items. The team needs this information to confirm a suitable vehicle.
Do you offer executive black car service to O’Hare and Midway?
Yes. Executive sedans and luxury SUVs are available for airport transfers, business travel and private trips. Request the vehicle category when booking and include luggage or car-seat requirements. Any indoor meet-and-greet arrangement should be confirmed separately with the office.
Can you arrange transportation for more than 7 people?
Contact the office in advance with the group size, route, travel time and luggage details. Larger parties may need more than one vehicle. The team can confirm availability and quote the arrangement before you reserve.
Can I travel with a wheelchair, walker or mobility equipment?
Contact us before booking to describe the passenger’s needs and the equipment size. The office must confirm whether a suitable vehicle and assistance arrangement are available. Do not assume that a standard SUV or minivan is wheelchair accessible.
Chicago & suburbs
Door-to-door service across the Chicago area.
Which Chicago suburbs do you serve for airport transportation?
We serve Chicago and suburbs across the north, northeast, northwest, west, southwest, south and southeast areas, plus regional and interstate destinations. Enter your exact address to check the route and quote. If your community is not listed, contact the office for availability.
Do you offer airport taxis from Schaumburg, Arlington Heights and the northwest suburbs?
Yes. Our northwest service area includes Schaumburg, Arlington Heights, Palatine, Elk Grove Village, Hoffman Estates, Hanover Park, Elgin and surrounding communities. Book using your exact address and airport to see the quote for your vehicle and travel time.
Can I book an airport taxi from Naperville, Aurora or the western suburbs?
Yes. We publish airport service pages for Naperville, Aurora, Downers Grove, Wheaton and other western suburbs. Use your full pickup address to check the price and select a vehicle for your group. Plan extra road time for rush hour and winter weather.
Do you serve Highland Park, Lake Forest, Lake Bluff and the North Shore?
Yes. Our northern and northeastern service areas include Highland Park, Highwood, Fort Sheridan, Lake Forest, Lake Bluff, Northbrook, Evanston and nearby communities. Reserve your airport pickup or drop-off with the exact address and passenger details.
Do you provide airport taxis from the south and southwest suburbs?
Yes. We serve communities in the south, southwest and southeast Chicago suburbs, including Joliet, Orland Park, Tinley Park and surrounding areas. Enter your address and choose O’Hare or Midway to check the route, vehicle availability and quote.
Can you take me between the airport and a downtown Chicago hotel?
Yes. We offer private rides between O’Hare or Midway and downtown Chicago addresses, including hotels, homes and offices. Provide the hotel name and street address, along with the airport and flight details. Confirm the pickup entrance if the building has more than one.
What if my city or ZIP code is not listed?
Enter the address in the booking system or contact the office with your pickup and destination. The team can check coverage and provide a quote. Do not substitute a nearby city’s rate for your exact address.
Is a private taxi a good alternative to O’Hare parking and a shuttle?
A private airport ride takes you between your address and the terminal without leaving your car at the airport. Compare the round-trip taxi quote with parking for the full trip, fuel, tolls and any shuttle time. The better value depends on your route, trip length and group size.
Long-distance & universities
Regional trips, airport connections and campus transfers.
Do you provide long-distance or out-of-state airport rides?
Yes. We offer regional and interstate airport transportation, including routes in Wisconsin and Indiana and other destinations by request. Share both addresses, the date, passengers and luggage so the team can confirm the trip and quote. Reserve longer journeys ahead of time.
Can I book a private transfer between O’Hare and Milwaukee Mitchell Airport?
Yes. We publish dedicated services in both directions between O’Hare (ORD) and Milwaukee Mitchell International Airport (MKE). Provide the arrival and departure flight details, passenger count and bags. Allow time for airport procedures and traffic as well as the road transfer.
Do you offer rides between Milwaukee Mitchell Airport and downtown Chicago?
Yes. Private transportation is available from Milwaukee Mitchell Airport to downtown Chicago and in the reverse direction. Enter the exact hotel, office or home address, flight information and vehicle requirements when requesting your quote.
Can I travel between O’Hare and Madison, Milwaukee, Kenosha or Lake Geneva?
Yes. Our site includes routes for Madison, Milwaukee, Kenosha and Lake Geneva, Wisconsin. These are private trips priced for the selected route and vehicle. Confirm the exact address and travel date, and reserve early for longer trips or family travel.
Do you offer private airport transportation to Rockford or Champaign-Urbana?
Yes. We publish airport routes for Rockford and Champaign, as well as a University of Illinois Urbana-Champaign transfer service. Share the actual destination address and luggage requirements to get the appropriate quote. A private ride is arranged for your reservation rather than a scheduled shared-bus departure.
Which universities can I reach from O’Hare or Midway?
Our university services include UIUC, UIC, UIS, Illinois State, Purdue West Lafayette, Purdue Indianapolis, UW–Madison, UW–Milwaukee and UW–Whitewater. Provide the specific residence hall, apartment or campus building address. Contact us about a campus that is not listed.
Can parents arrange an airport transfer for college move-in?
Yes. Parents can reserve and prepay a student’s ride. Include the passenger’s mobile number, flight details, campus address and the size and number of bags or boxes. Book earlier for move-in, graduation and school breaks; the team needs to confirm space for larger loads.
How early should I book a long-distance university transfer?
Several campus pages recommend 24–48 hours’ notice, with 48–72 hours recommended for longer routes such as Purdue Indianapolis and UW–Madison. Reserve even earlier around move-in, graduation and major campus events. Availability and the confirmed itinerary determine whether a shorter-notice trip is possible.
Changes & cancellations
Clear answers when your plans change.
What is your airport taxi cancellation policy?
Under our published rate policy, a cancellation within 1 hour of pickup, or after the driver is already on the way, is non-refundable. Earlier cancellations may qualify for a partial refund or rescheduling depending on the circumstances. Short-notice rescheduling may be possible subject to availability. Contact us promptly and review the policy linked below.
How do I change or cancel a reservation?
Use the link in your booking confirmation or contact the office, text line or WhatsApp. Include the passenger name, reservation details, pickup date and time, and the requested change. A different route or vehicle may change the quote; cancellation conditions still apply.
What happens if I miss my pickup or provide the wrong address?
A no-show, failure to respond after the driver arrives, or an incorrect pickup location more than 5 miles away may make the reservation non-refundable. The rate policy says drivers may wait up to 15 minutes when possible. Contact your driver immediately if you are delayed or notice an address error.
Is there a waiting fee for a home or hotel pickup?
For non-airport pickups, our rate policy allows a 10-minute courtesy wait. After that, a $15 charge for each additional 15 minutes may apply. This waiting-fee policy does not apply to airport pickups. Be ready at the booked time and contact your driver if delayed.
What should I do if my airline cancels or changes my flight?
Contact us as soon as you have the new flight number, airport or travel time. Flight tracking on the original reservation cannot substitute for new flight details. Ask the team to confirm the revised trip and any applicable cancellation or rescheduling conditions.
What happens if severe weather prevents my ride?
Our rate policy allows the company to cancel a trip for unsafe weather. If the company cancels for that reason, previously collected payment is fully refunded to the original payment method within 7 business days. Any proposed weather-related price adjustment must be communicated in advance so you can decide whether to proceed.
Can I add a stop during my airport ride?
Request extra stops before the trip so the team can confirm the route and price. Longer stops during long-distance rides must be agreed with the driver, including any additional charge. The rate page includes a brief 5-minute bathroom break for long-distance trips if needed.
Can I travel with a pet or service animal?
Our FAQ states that service animals are welcome. For a pet, tell us when booking so the team can confirm the vehicle and travel arrangements. Provide details about the animal and any carrier, along with your passengers and luggage.
What should I do if I cannot find my driver?
Reply to your driver’s message or use the contact information in your reservation. You can also text (708) 270-0307 or use WhatsApp at (331) 245-6828; call (331) 308-5706 during office hours. Send your terminal, door and reservation details so the team can identify your pickup.
Business & events
Corporate travel, private rides and event transportation.
Do you offer corporate accounts and airport rides for business travelers?
Yes. Corporate accounts and invoicing are available for eligible business clients. Contact the office to discuss your company’s travel needs and billing arrangement. Executive sedans and black SUVs are available for business airport transfers, subject to reservation and availability.
Can I reserve transportation to Chicago stadiums, arenas and concerts?
Yes. Our event services include Soldier Field, United Center, Rate Field and Allstate Arena. Stadium and venue transportation must be booked as a round trip, and stadium or arena pickups must be prepaid. Reserve at least 24 hours ahead when possible and confirm a meeting point around street closures.
Is this a private airport ride or a shared shuttle?
O’Hare Airport Taxi LLC specializes in private airport transportation. Your booking is for the selected vehicle and itinerary, rather than a seat on a shared shuttle timetable. Choose the vehicle for your own party and confirm any special group arrangement with the office.
Is O’Hare Airport Taxi LLC the same as other similarly named taxi companies?
No. O’Hare Airport Taxi LLC operates independently and is not affiliated with other companies with similar names. Use ohareairporttaxis.com and our listed phone, text and WhatsApp contacts to arrange your trip or verify a reservation.
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