Privacy Policy

Billing

All rates listed extra rates that might apply:

Taxi from O’Hare Airport to the suburbs is the same price.

All tolls are included.

$10 – Child car seats (price by unit, Advance requests ONLY).

25% – surcharge on holidays.

25% – surcharge late-night weekdays (10:00PM – 6:00AM) – weekends (8:00PM – 6:00AM).

5% – Credit Card Fee.

$15 – Waiting Time, does not apply to Airport Pick-Ups. (Every 15 mins block).

Gratuity can be cash or card. (Always Optional).

We reserve the right to modify the price if any of these extras charges apply.

Flat rates are given to all bookings made in advance (8 – hour notice or more), all taxi requests made after the 8 – hour mark, might be subject to other fees such as weather conditions, traffic, tolls, airport taxes, and other fees.

We do everything possible for our taxi drivers to be on time for airport drop-offs. Our drivers will wait about 15 minutes maximum past the requested time, after that, we will charge $15.00 for every 15 minutes. However, this charge does not apply to waits at the airport. Any delayed flights, cancellations we cannot complete, you will be notified ahead of time and full reimbursement will be authorized.

The customer authorizes us to bill any of these above referenced to the credit card on file and the customer agrees to pay all such charges. We will notify you in writing or via phone of any such additional charges as soon as practicable. You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to us, and/or Payments by you. Such communication may be made by us or by anyone on our behalf, including but not limited to a third-party collection agent.

Return Policy

Return Policy: 30% of the trip’s total price plus tip, for any bookings canceled within 2 hours of arranged pick-up time. 50% of the trip’s total price plus tip, for any bookings canceled within 4 hours. 100% of the trip’s total price plus tip, for any bookings canceled within 6 hours of arranged pick-up time. If advised within one hour of pick up time, reservations can be re-arranged for later times and dates. Any changes such as changes of route, new stops, different amounts of passengers or luggage, must notify dispatcher as soon as possible. The latest acceptable time is when pick up time.

We will keep all 100% of the trip’s total price plus tip when, booking is canceled less than 2 hours before pick up time, a passenger does not show up to arranged location (Driver will leave after 15 minutes if there is no response or/ and customer provided wrong location, farther than 5 miles of driver’s current location), driver cancels the trip due to danger exposure which includes and is not limited to criminal activity, acts of violence, racial remarks, threats and any situation on which the driver does don’t feel safe to complete the trip.

In cases of bad weather, we reserve the right to cancel the trip, if we consider the weather conditions to be dangerous to the physical integrity of our drivers, customers and vehicles. or can increase the cost of the reservation by up to 50%, this will always be communicated to the client and the client can accept it or not. In these cases, all money previously charged, including tips will be returned within a 7 business day period to customer’s bank account.

In addition, we reserve the right to charge credit or debit card previously saved by the customer or Ohare Airport Taxi LLC as a valid payment form when any invoice is due for payment.

Car Seats

Please only seat as many people as are allowed legally per vehicle. We cannot pick up groups that are larger than the capacity of the vehicle. In these cases, we will not refund the money and the driver by law is cannot take the entire group.

The law allows for specific exceptions when travelling in a licensed taxi or private hire vehicle when a child seat is not available. Despite this, it is the full responsibility of the parent/guardian to ensure that the child is safely restrained for the duration of the journey. Children under 16 must be accompanied by an adult unless by prior agreement. When booking via our contact centers, they will not advise on child seat or other transportation needs, and it is up to you to provide your equipment. Arrangements for as many child car seats needed, can be arranged with 24 hours advance bookings, you must let us know you need children seats when booking the ride. You may bring your own seats.

Each child seat requested will be charged $10, additional to the cost of the trip.

Cleaning

An additional fee of $250.00 will be charged for any cleaning services beyond what is usual and customary. You shall be responsible for replacement costs of any items that cannot be satisfactorily cleaned or repaired. If you feel that there has been a mistake (e.g. there was no mess to clean), then feel free to submit a reply to the email with your justification, and our compliance team will review the case in detail and reply back with the outcome of the review. This process takes 5-7 business days.

Damages

Damaging property is never allowed. Some examples include intentionally spilling food or drink; smoking in a car, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear. If proof of damage or cleaning is provided, you will be responsible for 100% of the amount due.

In the event, that driver provides a report in need for Repair or Cleaning. Ohare Airport Taxi LLC approves such Repair or Cleaning request in our reasonable discretion, we reserve the right to facilitate payment for the reasonable cost of such Repair or Clean on behalf of the driver using your payment method designated in your account. Such amounts will be transferred by Ohare Airport Taxi LLC to the applicable driver and are non-refundable.

Drugs & Alcohol

The consumption, sell or buy of non-prescribed, alcohol and/or illegal drugs are are fully forbidden within all our vehicles. Any passenger that does not follow these rules will be asked to exit the vehicle, if the person decides not to exit the vehicle, law enforcement will be called.

If you’re a driver, by law, you cannot drive while intoxicated. The law prohibits driving while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle. We will not tolerate any impaired drivers, termination from job will follow.

If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.

If you’re a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the car and call 911. After the driver has ended the trip, report your experience to Ohare Airport Taxi LLC.

Lost Items

If you lose your luggage or your personal belongings you must bring this issue with your driver immediately. Ohare Airport Taxi LLC and all affiliated drivers, accept no responsibility for lost or damaged luggage and/or personal belongings. Please take a last look inside the vehicle before leaving, to make sure all your items are with you.

You can file a lost property report by emailing us: [email protected]. If you have the trip ID or booking reference add that to your email or phone call, along with your name and phone number to reach you.

We must be cleared that we are not responsible to bring or ship your items, if found. Arrangements can be made at a cost, in case of shipping or bringing the items are the only options available. The cost will depend on time, distance or the cost if shipping. You are always welcome to pick it up at the office, or a designated place.

Miscellaneous

Ohare Airport Taxi LLC

WEBSITE TERMS, SERVICE CONDITIONS AND DISCLAIMERS

Please read this agreement carefully before using the website, any other website or apps linked to the business. By accessing the website, you agree to be bound by the terms and conditions below. If you do not wish to be bound by these terms and conditions, you should not access or use the website.

Ohare Airport Taxi LLC presents the information on this website as a convenience. We pride ourselves on prompt, efficient and courteous service and do all we can to anticipate and avoid problems. At the same time, taxi or limo service is affected by weather, road conditions, road construction, mechanical failure, vehicle/driver availability and occasional misunderstandings as to directions and location.

In addition, time for processing passengers for baggage and security at airports varies widely depending on security precaution levels, volume of passengers, airline and airport delays and other factors. Ohare Airport Taxi LLC cannot guarantee connections with specific flights, trains and other scheduled appointments nor be responsible for consequences, costs or damages for missed flights or appointments.

Leave yourself plenty of time to arrive at the airport for your flights when directing us as to pick-up times, and be aware of airport arrival times as suggested by airlines. Pick-up times can be scheduled and we try to arrive on time to the scheduled pick-up time but pick-up times arranged in advance by “reservations” are not guaranteed.

We make no warranty or guarantee concerning the accuracy or reliability of the content at this site or other sites to which we link. Any unauthorized downloading and distribution of any copyrighted material from this site or sites to which we link, without copyright owner’s permissions, is strictly prohibited.

NO SERVICE WARRANTIES

This website and the information, software and other material available on or accessible from this website is provided on an “as is” and “as available basis without warranties of any kind, either express or implied, including but not limited to warranties of title, noninfringement or implied warranties of merchantability or fitness for a particular purpose. Ohare Airport Taxi LLC does not warrant that the website service will be uninterrupted or error free or that any information, software or other material available on or accessible tor that any information, software or other material available on or accessible through the website is free of viruses, worms, trojan horses or other harmful components.

Under no circumstances shall Ohare Airport Taxi LLC be liable for any direct, indirect, incidental, special, punitive or consequential damages that result in any way from your use or inability to use the website, your reliance on or use of information and services provided on or through this website.

Overages & Wait Times

We do everything possible for our taxi drivers to be on time for airport drop-offs. Our drivers will wait about 10 minutes maximum past the requested time, after that, we will charge $15.00 for every 15 minutes. However, this charge does not apply to waits at the airport. Any delayed flights, cancellations we cannot complete, you will be notified ahead of time and full reimbursement will be authorized.

Passenger Behavior

Obligations and authorities of Driver and passenger.

1. Passenger shall be obliged: to follow all reasonable indications or instructions by Carrier, such as sitting in the seat indicated by Carrier; to put on a seat belt before the journey commences. Any lawfully imposed penalty arising from non-compliance with this obligation by Passenger may be recovered from Passenger.

2. In the Car, Passenger shall be obliged to refrain from:

· Damaging and/or soiling the Car;

· The consumption of alcoholic drinks, unless with the specific permission of Carrier;

· Transporting and/or using drugs or narcotics;

· The use of tobacco products, unless with the specific permission of Carrier;

· Aggression, fighting, harassing, threatening, or any other improper behavior towards Carrier and/or others;

· Hindrance in any form whatsoever the Carrier in the performance of his task.

3. Passenger shall be obliged to pay either the previously agreed price for the journey or the journey price indicated by the driver if destination changes.

4. In the event that a situation occurs or arises in respect to the Carrier which Passenger was not required to be aware when concluding the agreement but which, if he had been aware of it, could have been considered reasonable grounds for not concluding the Transport agreement or concluding it under different conditions, Passenger shall be authorized to terminate the agreement. The agreement may be terminated by an oral or written notification, and the agreement shall end at the time of receipt of said notification. In accordance with the standards of reasonableness on fairness, parties shall be obliged to compensate damage suffered as a consequence of termination of the Transport agreement.

5. Passenger shall be authorized to amend the final destination during the journey, in accordance with the stipulations of paragraph 3.

6. In the event that Passenger chooses to open the door himself, he shall be obliged to open the door in such a way that it does not form a hindrance and/or danger to traffic.

Pick-up/Drop-off Locations

Airport pickups vary depending on the airline and whether the flight is domestic or international. These are the Vestibules that we recommend for the pick up, they can also change the Vestibule according to the driver assigned to you

**Terminal 1, Arrivals Level, at vestibule 1G LL

**Terminal 2, Arrivals Level, at vestibule 2E LL

**Terminal 3, Arrivals Level, at vestibule 3G LL

**Terminal 5, Arrivals Level, at Door 5E LL

**********************

Any other pick ups will be determined by customer, we can pick up from any address of your choice. Pick up location must be determined when booking, any changes made to address could mean different charges if the new location is farther than 5 miles from original location and/or 10 minutes driving in traffic.

Drop offs at the airports are always at the departures level of each terminal/airline.

Seating Capacity

All of our vehicles by law must have a full seat belt for each person riding. Sedans only have 4 full seat belts including the driver’s. Therefore the seating capacity is as follows, drivers and customers must respect this:

Sedan: 3 passengers

Small SUV: 4 passengers

Minivan: 6 passengers

Along with passenger capacity, please keep in mind the maximum allowed luggage is 6 checked suitcases, plus carry on, if the third row is put down. Which only leaves 3 or 4 seats available at max.

With all seats up, the maximum amount of checked suitcases is 4, plus carry on.

Sedans can only fit a maximum of 2 checked suitcases and 2 carry on, or a mix of both.

Small SUVS can only fit a maximum of 4 checked suitcases and 4 passengers.

Smoking

Smoking and the use of tabaco products such as vapes are forbidden inside the vehicle, this applies to driver and all passengers.

Trip Updates

Trip Updates will be giving on all pick ups. Driver will communicate directly with customer before each pick up.

Others

· By making a reservation, you agree that we can share your information with our drivers

· We are not responsible for no-shows on the part of the driver (since there may be mechanical or weather problems)

· We are not responsible for objects left in vehicles, airports and/or other places where the collection or return is made.

· The company does not have its own vehicles, all vehicles and drivers are subcontracted, in the event of an accident each driver is limited to the scope of his insurance policy and the company is not responsible for any damage caused

· Our work is limited only to finding a driver with whom you can travel from your place of origin to your destination, when the driver is assigned to your reservation, our work has been accomplished.

Who we are

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Comments

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Media

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Who we share your data with

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Where your data is sent

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This Privacy Policy outlines how Ohare Airport Taxi LLC (“we,” “us,” or “our”) collects, uses, and discloses information about you when you use the Ohare Airport Taxi Passenger App (“the App”) or otherwise interact with us.

Information We Collect

When you use the App or engage with our services, we may collect personal information that you voluntarily provide, including your name, phone number, email address, and payment details. We collect this information to offer and enhance our transportation services, facilitate communication regarding your bookings or inquiries, and improve your overall experience with the App.

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision: To deliver transportation services to you, including booking management and ride coordination.

Communication: To interact with you regarding your bookings, inquiries, or support requests.

Service Improvement: To analyze usage patterns, improve our services, and develop new features for the App.

Personalization: To tailor the App experience to your preferences and enhance your user experience.

Legal Compliance: To meet legal obligations, enforce our terms of service, and protect our rights.

Information Sharing

We do not share your personal information with third parties, except in the following situations:

With Your Consent: When you have given explicit consent for us to share your information.

Legal Obligations: To comply with legal requirements, such as responding to court orders or government requests.

Protection of Rights: To protect the rights, property, or safety of “us”., our users, or others, as required or permitted by law.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of internet transmission or electronic storage is entirely secure. We cannot guarantee the absolute security of your information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the revised policy on this page, and we encourage you to review it regularly.

If you have any questions or concerns regarding this Privacy Policy, please contact us at [email protected]

By using the Ohare Airport Taxi Passenger App, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.